Refund policy

Damaged, faulty or incorrect items. If your order arrives damaged or faulty, or isn't what you ordered, email hello@magicpillow.co.uk within 14 days of delivery with your order number and a photo. We'll arrange a replacement or a full refund at no cost to you, wherever you are in the world.

Your right to cancel (all countries). Wherever you live, you can cancel your order within 14 days of delivery for any reason. Email us before returning anything, and we'll send you the return address. The bed should be returned unused and in its original packaging. Return postage is your responsibility, and we recommend a tracked service. Once your return reaches us, we'll refund the item price to your original payment method within 14 days. UK and EU customers also have this right under consumer law (in the UK, the Consumer Contracts Regulations).

Exceptions. We can't accept returns of beds that have been used, washed or damaged after delivery, other than for faults. Any import duties or taxes charged by your country when the order was delivered are set by your local customs authority and can't be refunded by us, although you may be able to reclaim them from your customs authority.

Your legal rights. This policy is in addition to your rights under the consumer protection laws where you live, and does not limit them.

Contact. Magic Pillow, 3609 Austin Bluffs Pkwy, Colorado Springs, CO 80918-6671, United States. hello@magicpillow.co.uk